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Contact Us

How to reach us and what to include

Email

Please use the email address below and choose the subject line that matches your request:

  • Parsing failure or bug report: include the link, device, browser and the error message;
  • Feature request: describe what you need and how you would use it;
  • Copyright notice: see the copyright page for what to include;
  • Business enquiries: describe your proposal and contact details.

Before you write

  • Check the troubleshooting page for common failures;
  • Confirm the post is public and plays normally;
  • Try another browser or network once;
  • Include the full link, not a screenshot, so we can reproduce the issue.

Response time

We review messages periodically. Bug reports that affect many users are prioritised; please understand that we cannot reply to every message individually.

Privacy

Messages are used only to handle your request. See the privacy policy.